cv779 Privacy Policy

cv779 uses collected information only for legitimate and specific purposes. The main purposes for which we use your information are described below:

• Account management and verification: Creating new accounts, identity verification (KYC), age confirmation (for users aged 21 and above only), and ensuring account security.
• Financial transaction processing: Ensuring deposits, withdrawals, and bonus payments are completed via bKash, Nagad, and Rocket. Processing a minimum deposit and withdrawal of ৳500.
• Customer support: Providing assistance in Bengali via 24/7 live chat and resolving your complaints and queries.
• Platform improvement: Analysing user behaviour to improve service quality, security, and usability.
• Promotional communications: Sending bonus offers, promotions, and related information with your consent. You can unsubscribe at any time.
• Responsible gaming: Monitoring the risk of excessive gambling and imposing limits or providing support where necessary.
• Fraud prevention: Detecting and preventing unauthorised transactions, creation of multiple accounts, and other fraudulent activities.
• Legal compliance: Maintaining records in accordance with applicable laws and regulations and responding to requests from relevant authorities.

cv779 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances to operate the service:

4.1 Payment processors

To complete financial transactions via bKash, Nagad, and Rocket, we share the necessary information with the relevant payment providers. These organisations operate under their own privacy policies and use industry-standard encryption for financial security.

4.2 Game providers

Our game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming, may receive a limited amount of necessary information to operate the games. They may use this information only for the purpose of providing gaming services.

4.3 Legal authorities

Information may be provided to authorities to comply with court orders, lawful investigations, or applicable legal requirements. In such cases, we will provide only the minimum information necessary.

4.4 Technology and analytics partners

We work with trusted technology partners to ensure the functionality and security of the site. These partners operate under strict confidentiality agreements and may use your information only for specified purposes.

cv779 uses various types of cookies to improve your browsing experience and maintain service quality.

5.1 Essential cookies

The website cannot function properly without these cookies. They include session management, maintaining login status, and security cookies. They cannot be disabled.

5.2 Functionality cookies

These cookies are used to remember your preferences (such as language, game filters, and display settings) and to personalise your experience on future visits.

5.3 Analytical cookies

Anonymous statistics are collected to understand which parts of the site are used most, where users encounter problems, and overall user behaviour. This data is not personally identifiable.

5.4 Cookie management

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some parts of the service to not function properly.

cv779 follows industry-standard technologies and processes to ensure the security of your information. The key components of our security framework are:

• SSL encryption: All data transmitted on the site is protected by 256-bit SSL encryption, ensuring banking-grade security.
• Secure servers: Your data is stored in secured data centres where unauthorised access is fully controlled.
• Restricted access: Only authorised personnel can access your information, and they operate under strict confidentiality agreements.
• Regular security testing: Regular security audits are conducted to identify and address vulnerabilities in our platform.
• Two-factor authentication: Two-factor authentication is available for additional account security.
• Real-time monitoring: Automated systems are active to instantly detect suspicious transactions and login activity.

cv779 retains your personal information only for as long as necessary. Our retention policy is as follows:

8.1 Account-related information

All related information will be retained for as long as your account is active. Even after account closure, certain information may be kept for a specified period to meet legal obligations.

8.2 Financial transaction records

Transaction records are retained for an extended period for financial auditing, fraud prevention, and legal requirements. These records are kept under strict security.

8.3 Gaming history

Gaming history is retained for responsible gaming monitoring and dispute resolution purposes. For active accounts, this information is kept as a complete history.

8.4 Communication and support records

Records of conversations with customer support are retained for a specified period for service quality control and dispute resolution.

cv779 services are intended only for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

We carry out an age verification process at the time of account registration. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe that a minor is using our platform, please contact us immediately.

cv779 reserves the right to update this privacy policy as needed. If there are any significant changes to the policy, we will notify you in the following ways:

• Updated policies with the revision date will be published on this page.
• For significant changes, a notification may be sent to your registered email.
• If you continue using the service after changes are made, you will be considered to have accepted the new policy.

Therefore, it is recommended that you visit this page regularly. If you have any questions about the policy, please contact us.